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Managed Service Plans for accountants

Secure & Reliable

Time Saving

IT Solutions

PACT PERFORMMAX

Peace of Mind

PACT PerformMax managed service plans help accountancy firms reduce downtime, safeguard sensitive financial data and optimise workflow efficiency through secure, seamless IT management. Whether you’re a sole practitioner or a growing multi-partner firm, our managed service plans ensure your business remains secure, compliant and productive.

Why Us?

To really understand how accounting firms operate it helps if you’ve worked for one. Three of our team are qualified accountants, so you can be confident we know many of your day-to-day issues.

Reliable & Efficient

Proactive Monitoring

Your network, internet, servers, Microsoft 365, backups and logs are continuously monitored 24/7, with any problems fixed quickly before they can harm your business.

Preventative Maintenance

Regular maintenance of network devices, servers and workstations helps reduce disruptions, optimise performance and strengthen security across your business.

Rapid Response

With your dedicated support number, count on us for quick, efficient IT issue resolution, ensuring minimal disruption – especially during tax season and year-end reporting.

INDUSTRY SPECIALISTS

Application & Email Support

We manage and support Microsoft 365 and provide technical support for applications including ADP, Asgard AdvisorNET, BGL Simple Fund, Cashflow Manager, Cleardocs, Compay, Fiskl, MYOB, QuickBooks, Symprex, Xero Practice Manager, Xplan and more.

INDUSTRY SPECIALISTS

Application & Email Support

We manage and support Microsoft 365 and provide technical support for applications including ADP, Asgard AdvisorNET, BGL Simple Fund, Cashflow Manager, Cleardocs, Compay, Fiskl, MYOB, QuickBooks, Symprex, Xero Practice Manager, Xplan and more.

INDUSTRY SPECIALISTS

Application & Email Support

We manage and support Microsoft 365 and provide technical support for applications including ADP, Asgard AdvisorNET, BGL Simple Fund, Cashflow Manager, Cleardocs, Compay, Fiskl, MYOB, QuickBooks, Symprex, Xero Practice Manager, Xplan and more.

INDUSTRY SPECIALISTS

Application & Email Support

We manage and support Microsoft 365 and provide technical support for applications including ADP, Asgard AdvisorNET, BGL Simple Fund, Cashflow Manager, Cleardocs, Compay, Fiskl, MYOB, QuickBooks, Symprex, Xero Practice Manager, Xplan and more.

Protected Network

Cyber Security Approach

We combine ASD’s Essential Eight strategies with a Zero Trust security model. This approach is strengthened by regular cyber security training and simulations to keep your team vigilant.

Data Security & Confidentiality

We manage user access and provide real-time monitoring of systems to protect your sensitive financial data – personal, corporate and government from breaches, theft or unauthorised access.

Professional Indemnity Insurance

Underwriters are raising the bar in terms of the cyber security protections you need to have in place. We guide you through the technical complexities of the annual insurance application process.

Business Continuity & Disaster Recovery

Disruptions to financial services impact client relationships. Minimise data loss and downtime with our backup and disaster recovery plans to keep your business running smoothly.

What our Clients Say

"We have been using Pact as our managed services provider for many years. The support team know their stuff and put a lot of effort into continually improving the way they do things. They’re easy to deal with and are focused on delivering timely support to ensure our technology systems are functioning well."

Director
– JONSTON GROCKE –

"Pact has supported us and our changing business needs for almost 18 years. During that time we've grown from one Adelaide office to multiple sites around Australia. As our business has grown, their capabilities have continually expanded to provide the tailored services we need to succeed."

Found & Director
– HODGKISON ARCHITECTS –

"Pact IT provides IT support for our offices in Australia and South Korea. With an overseas office, it’s really important to get help when we need it. John and the team always make themselves available if a problem arises out-of-hours or on weekends."

Chief Executive Officer
– SOUTHERN GOLD –

"We don't have a lot of IT knowledge ourselves, so we rely on Pact for advice and support. We trust them because they always have our best interests at heart."

Practice Manager
– BERTRAM & CO –

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Accountancy Service Plans

Key Features

With PACT PerformMax, we offer flexible managed service plans designed for the unique demands of accountancy practices. Whether you need 24/7 support, enhanced data protection or scalable services for a growing team, we’ll ensure your IT supports productivity, confidentiality and compliance.

Our Partners

Frequently Asked Questions

We’ve gathered some of the most common questions asked, along with answers to help you better understand our services and how we work.

Can you support our specific accounting software?

Yes. We support a wide range of accounting software including ADP, Asgard AdvisorNET, BGL Simple Fund, Cashflow Manager, Cleardocs, Compay, Fiskl, MYOB, QuickBooks, Symprex, Xero Practice Manager, Xplan and more.

Do you offer on-site support if needed?

Onsite support can be arranged where available. As this depends on your location, please get in touch to discuss options in your area.

Do you provide after-hours or weekend support?

Yes. Emergency support is available outside standard business hours. The level of coverage depends on your service plan, so please get in touch to confirm the details for your business.

Can you customise a plan to our business?

Yes. We can tailor our services to match your specific requirements, ensuring you only pay for what you need and get the support that’s most valuable to your business.

Is there a lock-in contract or can we cancel anytime?

We believe in flexibility. Our plans are billed monthly with no long lock-in periods, giving you peace of mind and control over your IT investment.

How quickly can you get us up and running if we sign up today?

Onboarding is fast and straightforward. Once we understand your setup, we can typically get you up and running within days, ensuring a smooth transition with minimal disruption.

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